The KM subject matter is a
subset of content taught in the Decision Support Systems course. This 16 chapter text is
about knowledge - how to capture it, how to transfer it, how to share it, and how to
manage it. Awad takes students through a process-oriented examination of the topic,
striking a balance between the behavioral and technical aspects of knowledge management
and use it.
NEW - Examples and
illustrations are incorporated throughout - Concepts, principles, or procedures that
are either technical or new are followed by examples or illustrations.
Provides easy learning.
NEW - Boxed vignettes
within each chapter have been brought in from the field through journal articles or Web
sites.
Highlights Knowledge
Management in practice so students see the practicality of the subject matter.
NEW - Implications for
Knowledge Management feature.
Relates chapter material to
knowledge management or management decision-making in practice.
Table of Contents
I. THE BASICS.
1. Working Smarter, Not
Harder.
2. Understanding Knowledge.
3. KM System Life Cycle.
II. KNOWLEDGE CREATION
AND CAPTURE.
4. Knowledge Creation and
Architecture.
5. Capturing Tacit Knowledge.
6. Other Knowledge Capturing Techniques.
III. KNOWLEDGE
CODIFICATION AND SYSTEM IMPLEMENTATION.
7. Knowledge
Codification.
8. System Testing and Deployment.
9. Knowledge Transfer and Knowledge Sharing.
10. Knowledge Transfer in the E-World.
IV. KM SYSTEM TOOLS AND
PORTALS.
11. Learning From Data.
12. Data Mining - Knowing the Unknown.
13. KM Tools and Knowledge Portals.
V. ETHICAL, LEGAL, AND
MANAGERIAL ISSUES.
14. Who Owns Knowledge?
15. Managing Knowledge Workers.
16. Where Do We Go from Here?
480 pages
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