TOTAL QUALITY MANAGEMENT RAMPERSAD H. Księgarnia

Total Quality Management

An Executive Guide to Continuous Improvement

Rampersad, H.K., Paramaribo, Suriname

Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book`s modular, practical and integral approach will appeal to today`s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.

Contents:

Introduction.

Total Quality Management.

The Problem Solving Discipline.

Interpersonal Skills.

Teamwork.

The Quality Improvement Process.

The TQM-organization.

Controlling Change.

An Integrated Step by Step Plan for Continuous Improvement.

183 pages

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