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IT'S ALL ABOUT THE PEOPLEANDRIOLE S.J.wydawnictwo: AUERBACH PUBL , rok wydania 2011, wydanie Icena netto: IT's All about the People:Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate CulturesBy and large, cost-effective information technology (IT) management is more about people, personal relationships, and corporate culture than it is about the technology itself. Simply put, IT doesn’t work if you are surrounded by bad people and stupid processes in a deranged corporate culture. IT's All about the People: Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures explains how to achieve dramatic improvements in service and agility by enhancing the people, processes, and culture within your organization.It details the various roles within the technology management process and supplies authoritative insight into the realities of human behavior—including the range of best and worst behaviors from managers, executives, and corporate culture. Industry veteran Stephen J. Andriole explains the reason behind why many business cases fail and includes helpful insights on new governance models, organic transformation, guerilla budgeting, and open source software. Providing a fresh perspective on the old basics of IT management through a twenty-first-century lens, this book arms you with the methods needed to master the soft art of IT management as well as purchasing, deployment, and technological support. Table of Contents People Some Dirty Little Secrets Many Technologists Are not Technical No One Knows What the Hell "Architecture" Is Technology Is Operational, not Strategic—at Least for Now Vendor Management Is an Oxymoron: No One Does it Well Software Costs Way too Much (Way, Way too Much) Can You Handle the Truth? When Reason, Logic, and Business Cases Fail Soft Skills from the Dark Side What Will You (Really) Be Doing in a Few Years? The (Really) Perfect CIO (You Know the Type) Will You Work for Results? Sometimes You Must Go Negative Pay Very Close Attention to New Era Skills Everyone to the Woodshed Politics, Culture, and You Can You Smell Change? The Consolidating Technology Industry Major Changes in the Value and Location of Skill Sets Innovation at Risk Leadership, Likeability, and Life Do You Speak Business? Pain › Pleasure Credibility › Influence Operations › Strategy Three Easy First Steps Whatever Happened to Mentoring, Meritocracies, and Sabbaticals? Three Brands for the Millennium Final Thoughts About People Organization "I Want a Divorce" New Governance Versus Organizational Terrorism Driving Trends All New Governance Models Core Competency Challenges Enterprise Business Technology Architecture Challenges Alternative Hardware and Software Delivery Model Challenges User-Managed Web 2.0 Technology Challenges Web Transaction Platform Challenges Globalization Challenges Organizational Implications Why You Need a Business Technology Management Office What to Do When the Regions Rebel Processes, Clear and Messy Process World Process Control Process Improvement Process Incentives Takeaways The Subtle, Sublime, and Nefarious (or, Watch Your Back) Training to Obsolescence CAPEX Versus Expensing Those Things Are Expensive Sourcing Telecommuting’s Not for Everyone Change for Their Own Sake Having IT Both Ways, You Bastards Save Money Today and Make Money Tomorrow Stop Worrying About Devices Software and Hardware Are Already Services Open-Source is Safe, Honestly There’s Gold in Them There Processes Web 2.0 Is Really Your Friend Data Without Analytics Are Useless Organizational Surgery Is No Longer Elective Loosen Up It’s Getting Cloudy Out There Five Hours to Influence Ten Things the IT Department Should Tell Management Final Thoughts About Organization Management Really Stupid Meetings Many Happy Returns A Crisis Is a Terrible Thing to Waste Changing Our Minds (About Everything) Vitamin Pills Versus Painkillers Save Money, Make Money, or Go Home Ten "New Rules" for IT Guerilla Budgeting Another Audit? Innovation in Flight Innovation Parameters Incentives Governance Funding Initiatives Assessment Why Strategic Risk Management Is So Important Strategic Risk Management The New Risk Equation Innovation on the Cheap; Moving Forward While Standing Still Way Overdue—Yet Still Really Cheap: BPM Crowdsourcing for Fun and Profit Tell Them You Love Them—To Innovate Social Media (Poor Man’s Marketing, Customer Service) and Innovation Innovation Talent Development That You Actually Mean Tough Love Business Cases Tough Love Web 2.0 Alternative Delivery Models People Organizations Strategy Technology Adoption—One More Time Final Thoughts About Management Sourcing Why More (and More and More) Outsourcing Is Inevitable Vendors Vendors Everywhere Has Anyone Been to Nordstroms? Technology Life in the Clouds What Start-Ups and Wind-Downs Do Now Start-Up Tactics Wind-Down Tactics Sourcing Sourcing Everywhere New Ways to Deliver Old Services for Less Money Clashing Rocks Open-Source Software Web 2.0 Technologies Hardware-as-a-Service Software-as-a-Service Thin Client Architectures Caution to the Rocks Why Crowdsourcing Makes Sense IT’s a Done Deal Enterprise Software: Now You See IT—Now You Don’t What the Early Twenty-First Century (in Ruins) Is Teaching Us About Technology Delivery Renegotiations Subsidies Technology Trends Assessments Alternative Delivery Models Final Thoughts About Sourcing Organic Transformation Over and Over Again and Again People Processes Governance Rationalization Sourcing Innovation Management "Best Practices" Internal Consulting—Go for IT Internal Versus External Consultants The Consulting Process: Identifying Meaningful Problems The Consulting Process: Assessing the Appetite for Solutions The Consulting Process: Determining Likely Costs and Risks The Consulting Process: Finding the Right Sponsors The Consulting Process: Developing Compelling Business Cases The Consulting Process: Realistically Defining Projects The Consulting Process: Chunking The Consulting Process: Executing The Consulting Process: Revisiting Value/Cost/Risk The Consulting Process: Reporting Consulting Knowledge and Skills Knowledge of the Business and Functional Business Areas Knowledge of Technology Skills, Abilities, and Behavior Culture, Organization, and Politics What Next? Epilogue Index 224 pages, Hardcover Księgarnia nie działa. Nie odpowiadamy na pytania i nie realizujemy zamówien. Do odwolania !. |
